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Investing in a skin analyzer is a big investment for any clinic, salon or distribution company. But the hardware itself is only half the equation. The real power of a diagnostic tool is in how well your team applies it to analyzing data, share results and turn the information into treatment plans. It is an understanding that Bloom Visage knows all about. Therefore, we have established an in-depth after-sales training support system for skin analyzer products, and providing more than just a user manual for buyers.
Organized Onboarding for All Positions
Teammates interact with the skin analyzer in various ways. All your receptionist has to know is how to position the client and how to start the scan. Your estheticians should be familiar with analysis parameters as well as be able to explain them to clients. Your Clinic Manager must interpret the data in an aggregate manner in order to make business decisions. Bloom Visage offers role-specific training modules which touch on each of these needs. Live virtual sessions with our application specialists will show you how to navigate every function step-by-step while on screen, showing you real-time analysis. If you are a larger buyer, we can bring a trainer to you to do on-site orientation, including setting up the hardware, navigating the software, generating reports, and helping with common errors.
A complete video library and knowledge base are included
Not all training questions need to be live. Bloom Visage has a comprehensive knowledge base on the Internet, which is available to all registered skin analyzer purchasers. This library contains quick tutorial videos demonstrating how to use the device (like calibration) as well as how to interpret UV and polarized images and how to customize report templates. We also offer downloadable quick-reference guides in a variety of languages that your staff can have on hand for quick assistance. These resources will be continually updated as new software functionality is implemented and are not confined to formalized training sessions, ensuring your team always has up-to-date information.
Practice with Sample Data Sets - Hands On
The best diagnostic system to learn is through practice with realistic examples. Bloom Visage provides a sample data set comprising anonymized skin scans of different ages, skin types and conditions. These files allow your team to run scenarios for consultations, make reports and try out different analysis modes without having to use a live client. This is especially helpful to train new employees, who might be intimidated by scanning live customers. By the time they meet their paying client, they've done several dozen mock consultations and know how to work the process better than anyone else.
Continuing Refresher Courses and Updates
As the science of skin evolves, so does our software. Bloom Visage continuously provides updates which can include new analysis algorithms, new language support or better report layouts. A short training bulletin accompanies each update and a recorded webinar is provided to discuss the changes and any new features. We also organize quarterly refresher webinars for every skin analyzer buyer, which feature advanced topics like treatment results monitoring over time, before/after documentation and incorporating the analyzer with other devices such as plasma or skin boosters. These sessions help your team stay up-to-date with the latest technology while maintaining their skills.
A dedicated Technical Support Hotline is in place
However, there are times that problems with a video or webinar don't get worked out. Bloom Visage has a dedicated technical support hotline with engineers familiar with the hardware and software to the nth degree. We have support staff working across major time zones during business hours and favour prompt responses to critical enquiries including device issues and software crashes. For premium support clients, you can have a 24-hour emergency hotline and remote desktop assistance, so that our engineers can investigate and solve software problems right from your computer. This kind of support ensures that any disruption is immediately resolved, allowing skin analyzer buyers to have peace of mind.
The certification and competency assessment process
Bloom Visage provides a certification program for skin analyzer buyers, which is a voluntary program to guarantee the competency of the trained users. Once the training modules are completed, participants are ready to take an online exam to test their device knowledge, data interpretation, and troubleshooting knowledge. Successful candidates are issued a certificate of Bloom Visage Certified Operator which can be displayed in clinic or stored. This will help to increase employee self-confidence, and also be a marketing differentiator; clients will know that your employees are qualified.
We provide after-sales training support to your downstream customers, the ones you are selling to in clinics, if you are a distributor. We offer train the trainer events which enable your staff to train your clients. We also provide marketing collateral which you can customize for your own brand, including training brochures and demo scripts. This way, you can foster better connections with your buyers, and make yourself more than just a hardware vendor.
Conclusion
You don't just buy a skin analyzer, you're getting access to a full training system when you buy from Bloom Visage. Whether it's onboarding or video libraries, live support or certification, we make sure your team becomes proficient, confident and effective. Call today to discover more about the after-sales training support we offer and how we can support your business to achieve diagnostic excellence.
